APA (7th ed.) Citation

Educational Institute of the American Hotel and Motel Association. (1993). Managing quality guest service. Educational Institute of the American Hotel and Motel Association.

Chicago Style (17th ed.) Citation

Educational Institute of the American Hotel and Motel Association. Managing Quality Guest Service. East Lansing, MI: Educational Institute of the American Hotel and Motel Association, 1993.

MLA (9th ed.) Citation

Educational Institute of the American Hotel and Motel Association. Managing Quality Guest Service. Educational Institute of the American Hotel and Motel Association, 1993.