Servicio al cliente /
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | Spanish English |
| Published: |
México :
Thomson,
2004.
|
| Series: | Serie business
|
| Subjects: | |
| Notas Contenido: |
|
MARC
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|---|---|---|---|
| 001 | 000033607 | ||
| 003 | CO-BoSNA | ||
| 005 | 20260106163901.0 | ||
| 008 | 060328s2004^^^^mx^ao^^fr^^^^^001^0dspa^d | ||
| 020 | |a 9706863435 | ||
| 040 | |a CO-BoSNA |b spa | ||
| 041 | 1 | |a spa |h eng | |
| 043 | |a n-mx--- | ||
| 082 | 0 | 4 | |a 658.812 |b R742s |2 22 |
| 100 | 1 | |a Rokes, Beverly | |
| 245 | 1 | 0 | |a Servicio al cliente / |c Beverly Rokes ; traducción José Luis Núñez Herrejón. |
| 260 | |a México : |b Thomson, |c 2004. | ||
| 300 | |a ix, 166 páginas : |b ilustraciones, fotografías ; |c 27 cm. | ||
| 490 | 0 | |a Serie business | |
| 500 | |a Incluye glosario e índice | ||
| 505 | 0 | |a Importancia del servicio al cliente-- Necesidades y deseos de los clientes-- Interacción con el cliente -- Apoyo al servicio al cliente -- Manejo de situaciones difíciles -- Construcción de relaciones con el cliente | |
| 534 | |t Customer service business 2000 | ||
| 650 | 1 | 7 | |a Servicio al cliente |2 Armarc |
| 650 | 1 | 7 | |a Relaciones con los clientes |2 Armarc |
| 650 | 1 | 7 | |a Mercadeo de servicios |2 Armarc |
| 650 | 1 | 7 | |a Comportamiento del consumidor |2 Armarc |
| 650 | 1 | 7 | |a Comunicación en mercadeo |2 Armarc |
| 700 | 1 | |a NÚÑEZ HERREJÓN, José Luis, |e traductor | |
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| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_R742S |7 0 |8 GENER |9 173860 |a 11211 |b 11211 |d 2006-05-17 |l 0 |o 658.812 R742s |p 119211013004 |r 2026-01-06 16:39:01 |t Ej. 1 |w 2026-01-06 |x No tiene número de inventario |y BOOK |z Calle 15 No. 31-42, Bogotá | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_R742S |7 0 |8 GENER |9 173861 |a 11211 |b 11211 |d 2006-05-18 |l 0 |o 658.812 R742s |p 119211014494 |r 2026-01-06 16:39:01 |t Ej. 2 |w 2026-01-06 |x No tiene número de inventario |y BOOK |z Calle 15 No. 31-42, Bogotá | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_R742S |7 0 |8 GENER |9 173862 |a 11303 |b 11303 |d 2006-07-08 |i 138681 |l 0 |o 658.812 R742s |p 119303007240 |r 2026-01-06 16:39:01 |t Ej. 1 |w 2026-01-06 |x Distribuidora Comercial 2005 |y BOOK |z Calle 52 No 13-65, Bogotá | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_R742S |7 0 |8 GENER |9 173863 |a 11303 |b 11303 |d 2006-07-08 |i 138681 |l 0 |o 658.812 R742s |p 119303007239 |r 2026-01-06 16:39:01 |t Ej. 2 |w 2026-01-06 |x Distribuidora Comercial 2005 |y BOOK |z Calle 52 No 13-65, Bogotá | ||
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| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_R742S |7 0 |8 GENER |9 173867 |a 11508 |b 11508 |d 2006-09-26 |i 130243 |l 0 |o 658.812 R742s |p 119508000956 |r 2026-01-06 16:39:01 |t Ej. 1 |w 2026-01-06 |x No tiene número de inventario |y BOOK |z Transversal 78J No. 41D-15 sur, Bogotá | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_R742S |7 0 |8 GENER |9 173868 |a 11508 |b 11508 |d 2006-10-05 |i 130243 |l 0 |o 658.812 R742s |p 119508000957 |r 2026-01-06 16:39:01 |t Ej. 2 |w 2026-01-06 |x No tiene numero de inventario |y BOOK |z Transversal 78J No. 41D-15 sur, Bogotá | ||
| 999 | |c 33603 |d 33603 | ||
| 942 | |6 658_812000000000000__R742S | ||