La satisfacción total del cliente : los 50 mejores ejemplos de empresas que alcanzaron la satisfacción total de los clientes /
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | Spanish English |
| Published: |
Barcelona :
Folio,
1995.
|
| Series: | Biblioteca de empresa
22 |
| Subjects: |
MARC
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| 100 | 1 | |a Horovitz, Jacques | |
| 245 | 1 | 3 | |a La satisfacción total del cliente : |b los 50 mejores ejemplos de empresas que alcanzaron la satisfacción total de los clientes / |c Jacques Horovitz, Michele Jurgens Panak. |
| 260 | |a Barcelona : |b Folio, |c 1995. | ||
| 300 | |a 2 volúmenes : |b gráficos ; |c 24 cm. | ||
| 490 | 0 | |a Biblioteca de empresa |v 22 | |
| 500 | |a incluye índice | ||
| 534 | |p Título original: |t Total customer satisfaction | ||
| 650 | 7 | |a Calidad total |2 LEMB | |
| 650 | 1 | 7 | |a Servicio al cliente |2 LEMB |
| 650 | 2 | 7 | |a Administración de mercadeo |2 LEMB |
| 700 | 1 | |a Jurgens Panak, Michele | |
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