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|a López Carrizosa, Francisco José
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|a Iso 9000 y la planificación de la calidad :
|b guía para la planificación de la calidad con orientación en la gestión por procesos /
|c Francisco José López Carrizosa.
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| 260 |
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|a Bogotá :
|b Icontec,
|c 2004.
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|a 127 páginas :
|b ilustraciones ;
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|a El concepto de planificación de la calidad -- Planificiación estratégica de la calidad -- Planificación del sistema de gestión de la calidad -- Planificación operativa o del producto y el proceso -- Planificación de la calidad en la norma ISO 9001:2000 -- Los planes de calidad o planes de control -- Apéndice: Herramientas para planificación de la calidad y el mejoramiento de los procesos
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|a Control de calidad
|2 Armarc
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|a Normas ISO serie 9000
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