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|a Instituto Colombiano de Normas Técnicas y Certificación
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|a Gestión de la calidad en el sector público :
|b norma técnica de calidad en la gestión pública (NTCGP 1000:2004) /
|c Icontec, Departamento Administrativo de la Función Pública - DAFP ; Instituto Colombiano de Normas Técnicas y Certificación - ICONTEC.
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|a NTCGP 1000
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|a Bogotá :
|b ICONTEC,
|c 2004.
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|a 88 páginas :
|b ilustraciones ;
|c 21 cm.
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|a Incluye anexos: normatividad asociada con la implementación del sistema de gestión de la calidad con base en esta norma, p. 66-87
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| 504 |
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|a Incluye bibliografía
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2 |
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|a Gestión de la calidad en entidades y organismos estatales -- Decreto No. 4110 de 2004 -- Norma técnica de calidad en la gestión pública NTCGP 1000:2004 -- Objeto y campo de aplicación -- Términos y definiciones -- Sistema de gestión de la calidad -- Responsabilidad de la dirección -- Gestión de los recursos -- Realización del producto o prestación del servicio -- Medición, análisis y mejora
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