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La calidad del servicio /

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Bibliographic Details
Main Author: Horovitz, Jacques
Other Authors: Trigano, Gilbert (prólogo)
Format: Book
Language: Spanish
French
Published: Bogotá : McGraw-Hill, ©1994.
Series: Serie McGraw-Hill Servicio al cliente 3
Subjects:
Servicio al cliente > Control de calidad
Servicio al cliente
Mercadeo de servicios
Notas Contenido:
  • Calidad y servicio
  • La importancia de la calidad del servicio
  • Gestión de la calidad del servicio
  • las estrategias del servicio
  • La comunicacción del servicio
  • Normas de calidad del servicio
  • Caza de errores a la conquista del cero defectos
  • Medir la satisfacción del cliente
  • Sin suerte
  • Cómo lanzar un programa de calidad del servicio

Antioquia/Puerto Berrío: Unknown

Holdings details from Antioquia/Puerto Berrío: Unknown
Call Number: 658.812 H816c
Copy Ej. 1 Available Place a Hold

Antioquia/Rionegro: Unknown

Holdings details from Antioquia/Rionegro: Unknown
Call Number: 658.812 H816c
Copy Ej. 1 Available Place a Hold
Copy Ej. 2 Available Place a Hold

Antioquia/Apartado: Unknown

Holdings details from Antioquia/Apartado: Unknown
Call Number: 658.812 H816c
Copy V.3 Ej. 1 Available Place a Hold

Antioquia/Santa Fe de Antioquia: Unknown

Holdings details from Antioquia/Santa Fe de Antioquia: Unknown
Call Number: 658.812 H816c
Copy V.1 Ej. 1 Available Place a Hold
Copy V.3 Ej. 1 Available Place a Hold
Copy V.2 Ej. 1 Available Place a Hold

Bogotá/Kennedy: Unknown

Holdings details from Bogotá/Kennedy: Unknown
Call Number: 658.812 H816c
Copy Ej. 3 Available Place a Hold
Copy Ej. 4 Available Place a Hold
Copy Ej. 1 Available Place a Hold
Copy Ej. 2 Available Place a Hold

Caldas/Biblioteca Regional: Unknown

Holdings details from Caldas/Biblioteca Regional: Unknown
Call Number: 658.812 H816c
Copy Ej. 1 Available Place a Hold

Caqueta/Tecnológico Amazonia: Unknown

Holdings details from Caqueta/Tecnológico Amazonia: Unknown
Call Number: 658.812 H816c
Copy Ej. 1 Available Place a Hold
Copy Ej. 2 Available Place a Hold
Copy Ej. 3 Available Place a Hold

Huila/La Plata: Unknown

Holdings details from Huila/La Plata: Unknown
Call Number: 658.812 H816c
Copy Ej. 1 Available Place a Hold

Magdalena/Logística: Unknown

Holdings details from Magdalena/Logística: Unknown
Call Number: 658.812 H816c
Copy Ej. 2 Available Place a Hold
Copy Ej. 1 Available Place a Hold

Norte de Santander/CIES: Unknown

Holdings details from Norte de Santander/CIES: Unknown
Call Number: 658.812 H816c
Copy Ej. 2 Available Place a Hold
Copy Ej. 1 Available Place a Hold

Quindío/Comercio: Unknown

Holdings details from Quindío/Comercio: Unknown
Call Number: 658.812 H816c
Copy T.3 (V.1) Ej. 1 Available Place a Hold

Risaralda/Dosquebradas: Unknown

Holdings details from Risaralda/Dosquebradas: Unknown
Call Number: 658.812 H816c
Copy Ej. 1 Available Place a Hold

Santander/Bucaramanga: Unknown

Holdings details from Santander/Bucaramanga: Unknown
Call Number: 658.812 H816c
Copy Ej. 1 Available Place a Hold

Santander/Bucaramanga Salud: Unknown

Holdings details from Santander/Bucaramanga Salud: Unknown
Call Number: 658.812 H816c
Copy Ej. 2 Available Place a Hold

Santander/San Gil: Unknown

Holdings details from Santander/San Gil: Unknown
Call Number: 658.812 H816c
Copy Ej. 1 Available Place a Hold

Valle/Complejo Salomia: Unknown

Holdings details from Valle/Complejo Salomia: Unknown
Call Number: 658.812 H816c
Copy Ej. 1 Available Place a Hold

Valle/Tulúa: Unknown

Holdings details from Valle/Tulúa: Unknown
Call Number: 658.812 H816c
Copy Ej. 1 Available Place a Hold

Valle/Cartago: Unknown

Holdings details from Valle/Cartago: Unknown
Call Number: 658.812 H816c
Copy Ej. 1 Available Place a Hold

Valle/Palmira: Unknown

Holdings details from Valle/Palmira: Unknown
Call Number: 658.812 H816c
Copy V. 3 Available Place a Hold

Putumayo/Arapaima: Unknown

Holdings details from Putumayo/Arapaima: Unknown
Call Number: 658.812 H816c
Copy Ej. 1 Available Place a Hold
Copy Ej. 2 Available Place a Hold
Copy Ej. 3 Available Place a Hold
Copy Ej. 4 Available Place a Hold

San Andrés/San Andrés: Unknown

Holdings details from San Andrés/San Andrés: Unknown
Call Number: 658.812 H816c
Copy Ej. 1 Available Place a Hold

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