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|a Prieto Herrera, Jorge Eliécer
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|a Gerencia del servicio :
|b la clave para ganar todos /
|c Jorge Eliécer Prieto Herrera.
|
| 250 |
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|a 2a edición
|
| 260 |
|
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|a Bogotá :
|b Ecoe,
|c 2010.
|
| 300 |
|
|
|a 170 páginas :
|b ilustraciones ;
|c 24 cm.
|
| 504 |
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|a Incluye referencias bibliográficas
|
| 505 |
0 |
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|a La revolución del servicio -- La filosofía del servicio -- El servicio como sistema -- El valor agregado en el servicio -- La calidad en el servicio
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| 650 |
1 |
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|a Servicio al cliente
|2 Armarc
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7 |
|a Relaciones con los clientes
|2 Armarc
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| 650 |
1 |
7 |
|a Preferencias de los consumidores
|2 Armarc
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| 650 |
1 |
7 |
|a Personal de ventas
|x Entrenamiento en servicio
|2 Armarc
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| 650 |
1 |
7 |
|a Mercadeo
|x Investigaciones
|2 Armarc
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