Clientemanía : Nunca es demasiado tarde para construir una empresa centrada en el cliente /
Es un libro sencillo, convincente, profundo e inmensamente legible para quien este interesado en el tema del servicio al cliente
Saved in:
| Main Author: | Blanchard, Ken |
|---|---|
| Other Authors: | Ballard, Jim, Finch, Fred, Almudena Villamizar, G. (traductor), Ravassa Garcés, María del Mar (ed.) |
| Format: | Book |
| Language: |
Spanish English |
| Published: |
Bogotá :
Grupo editorial Norma,
2005.
|
| Subjects: |
Similar Items
Clientes incondicionales :
by: Blanchard, Ken
by: Blanchard, Ken
La lealtad de sus clientes :
Published: (1995.)
Published: (1995.)
Servicio con pasión :
by: Vallejo López, Gabriel
Published: (©2013.)
by: Vallejo López, Gabriel
Published: (©2013.)
Servicio con pasión :
by: Vallejo López, Gabriel
Published: (©2017.)
by: Vallejo López, Gabriel
Published: (©2017.)
¡Atrapa la liebre! :
by: Silva Guerra, Harold
by: Silva Guerra, Harold
Eso es lo que llamo buen servicio al cliente :
by: Guaspari, John
Published: (c1999.)
by: Guaspari, John
Published: (c1999.)
Mercedes-Benz :
by: Michelli, Joseph A.
by: Michelli, Joseph A.
Organización atenta :
by: Elias, Joan
Published: (1994.)
by: Elias, Joan
Published: (1994.)
Como conseguir clientes... :
by: Slutsky, Jeff
Published: (1994.)
by: Slutsky, Jeff
Published: (1994.)
Kapital cliente® :
by: Restrepo Torres, Marta Lucía
Published: (©2015.)
by: Restrepo Torres, Marta Lucía
Published: (©2015.)
Sistemas de gestión de relaciones con clientes en las empresas (CRM) /
by: Fernández Otero, Marcos
Published: (2014.)
by: Fernández Otero, Marcos
Published: (2014.)
Customer experience :
by: Alcaide, Juan Carlos
Published: (©2019.)
by: Alcaide, Juan Carlos
Published: (©2019.)
Clientes fieles :
by: Kenzelmann, Peter
Published: (2011.)
by: Kenzelmann, Peter
Published: (2011.)
El Cliente Pone Las reglas :
by: Cockerell, Lee
Published: (c2013.)
by: Cockerell, Lee
Published: (c2013.)
El cliente maltratado :
by: Peso-Viñals, Juan José
Published: (c2008.)
by: Peso-Viñals, Juan José
Published: (c2008.)
Pincelazos del servicio al cliente :
by: Diago Franco, Francisco Eduardo
Published: (©2012.)
by: Diago Franco, Francisco Eduardo
Published: (©2012.)
Métodos para medir la satisfacción del cliente /
by: Prats Darder, Pau
Published: (©2005.)
by: Prats Darder, Pau
Published: (©2005.)
Manual de atención a clientes y usuarios :
by: Villa Casal, Juan Pablo
Published: (©2014.)
by: Villa Casal, Juan Pablo
Published: (©2014.)
Gestión de quejas y reclamaciones en materia de consumo /
by: Checa Hinojo, Emilio José
by: Checa Hinojo, Emilio José
La empresa del futuro, hoy :
by: Siegel, David
Published: (2002.)
by: Siegel, David
Published: (2002.)
Marketing al revés :
by: Walther, Georges R.
Published: (1995.)
by: Walther, Georges R.
Published: (1995.)
La satisfacción total del cliente :
by: Horovitz, Jacques
Published: (1994.)
by: Horovitz, Jacques
Published: (1994.)
La excelencia en el servicio /
by: Albrecht, Karl,
Published: (1992.)
by: Albrecht, Karl,
Published: (1992.)
12 pasos para el éxito brindando servicio /
by: Hopson, Barrie
Published: (1993.)
by: Hopson, Barrie
Published: (1993.)
Técnicas del servicio al cliente :
by: Palacio González, Rubén Darío
Published: (©1995.)
by: Palacio González, Rubén Darío
Published: (©1995.)
Dirección de los servicios de calidad al cliente :
by: Martín, William B.
Published: (1992.)
by: Martín, William B.
Published: (1992.)
Servicios de calidad al cliente :
by: Martín, William B.
Published: (1991.)
by: Martín, William B.
Published: (1991.)
La gestión rentable de clientes importantes /
by: Melkman, Alan
Published: (1984.)
by: Melkman, Alan
Published: (1984.)
Servicio al cliente :
Published: ([1985?].)
Published: ([1985?].)
Conoce bien a sus clientes
Published: ([s.f.].)
Published: ([s.f.].)
Servicio al cliente :
by: Pinto, Jose del Carmen
Published: (1994.)
by: Pinto, Jose del Carmen
Published: (1994.)
¡Un buen servicio ya no basta! :
by: Berry, Leonard L.,
Published: (1996.)
by: Berry, Leonard L.,
Published: (1996.)
Similar Items
-
Clientes incondicionales :
by: Blanchard, Ken -
La lealtad de sus clientes :
Published: (1995.) -
Servicio con pasión :
by: Vallejo López, Gabriel
Published: (©2013.) -
Servicio con pasión :
by: Vallejo López, Gabriel
Published: (©2017.) -
¡Atrapa la liebre! :
by: Silva Guerra, Harold