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|a Cantú Delgado, Humberto
|e autor
|
| 245 |
1 |
0 |
|a Desarrollo de una cultura de calidad /
|c Humberto Cantú Delgado.
|
| 250 |
|
|
|a Cuarta edición
|
| 264 |
|
1 |
|a México :
|b McGraw-Hill Interamericana,
|c [2011].
|
| 300 |
|
|
|a xv, 277 páginas :
|b ilustraciones ;
|c 24 cm.
|
| 336 |
|
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|a texto
|2 rdacontent
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|a sin mediación
|2 rdamedia
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| 338 |
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|a volumen
|2 rdacarrier
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| 500 |
|
|
|a Incluye índice analítico y glosario
|
| 505 |
2 |
|
|a Evaluación e importancia de la calidad total -- Cultura de calidad -- Trabajo en equipo -- Enfoque y valor al cliente -- Administración y mejora de procesos -- Sistemas de administración por calidad total
|
| 650 |
1 |
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|a Calidad total
|2 Armarc
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| 650 |
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7 |
|a Cultura organizacional
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|a Servicio al cliente
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