Arte y ciencia del conserje de hotel : conectando a los huéspedes a experiencias alrededor del mundo /
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| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Language: |
Spanish English |
| Published: |
Lansing, Michigan (USA) :
The American Hotel and Lodging Educational Institute,
c2011.
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| Subjects: | |
| Notas Contenido: |
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MARC
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| 100 | 1 | |a Stiel, Holly | |
| 245 | 1 | 0 | |a Arte y ciencia del conserje de hotel : |b conectando a los huéspedes a experiencias alrededor del mundo / |c Holly Stiel, Lin Ivice ; traducción Charles H. Budden. |
| 260 | |a Lansing, Michigan (USA) : |b The American Hotel and Lodging Educational Institute, |c c2011. | ||
| 300 | |a xxii, 295 páginas : |b ilustraciones ; |c 24 cm. | ||
| 505 | 0 | |a Espíritu, características, valores, filosofía -- Pensando como un conserje -- Las satisfacciones y los desafíos -- Qué esperar -- Modales telefónicos -- Produciendo y cultivando relaciones -- Pedidos rutinarios -- Trabajando con restaurantes -- La revolución técnica -- Netiqueta -- Organizando el departamento de consejería -- Transformando quejas en cumplidos -- Navegando a través del estrés -- Uniformes y acicalamiento -- Relatos del frente -- La evolución del fenómeno del conserje -- Los clefs d'Or -- Gerenciando la conserjería | |
| 534 | |t The art and science of the hotel concierge | ||
| 650 | 1 | 7 | |a Administración hotelera |2 Armarc |
| 650 | 2 | 7 | |a Etiqueta en el teléfono |2 Armarc |
| 700 | 1 | |a Ivice, Lin | |
| 700 | 1 | |a Budden, Charles H. |e traductor | |
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