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|a Di Muro Pérez, Luis
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| 245 |
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0 |
|a Manual práctico de recepción hotelera /
|c Luis Di Muro Pérez.
|
| 250 |
|
|
|a 2a. edición
|
| 260 |
|
|
|a México, D. F. :
|b Editorial Trillas,
|c c2012.
|
| 300 |
|
|
|a 224 páginas :
|b ilustrciones ;
|c 24 cm.
|
| 504 |
|
|
|a Incluye referencias bibliográficas e índice analítico y glosario
|
| 505 |
0 |
|
|a Introducción a la hotelería: La industria de la hospitalidad -- El hotel como empresa -- La recepción hotelera -- Operaciones realizadas durante el ciclo del huesped: Reservaciones -- El proceso de check-in -- Procedimientos durante la estancia del huésped -- Situaciones especiales -- Telefonía -- Auditoría -- Caja de recepción -- El proceso de check-out
|
| 650 |
1 |
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| 650 |
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| 999 |
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| 942 |
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