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|a Hernández Castillo, Claudia
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|a Departamento de teléfonos /
|c Claudia Hernández Castillo.
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|a México, :
|b Editorial Trillas,
|c c2011.
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| 300 |
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|a 94 páginas :
|b lustraciones ;
|c 24 cm.
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| 500 |
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|a Incluye índice analítico
|
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|a Función del departamento -- Descripción de puestos -- Actividades por turno -- Relación con los departamentos -- Etiqueta de presentación -- Organigrama -- Normas de calidad -- Estándares -- Teléfonos en áreas públicas y en las habitaciones -- Acceso a internet de alta velocidad -- Servicio telefónico general -- Reservaciones -- Tarifas telefónicas -- Análisis de competencia -- Llamadas de larga distancia -- Otras funciones del departamento de teléfonos -- Despertador -- Bitácora de segundo esfuerzo -- Atención de llamadas de emergencia -- Equipo de telecomunicación -- Presupuestos
|
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