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|a Vallejo López, Gabriel
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3 |
|a Un paso adelante :
|b cómo lograr la ventaja competitiva a través del servicio al cliente /
|c Gabriel Vallejo López, Fernando Sánchez Paredes.
|
| 260 |
|
|
|a Bogotá :
|b Norma,
|c ©2011.
|
| 300 |
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|a 238 páginas ;
|c 23 páginas.
|
| 490 |
0 |
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|a Gerencia
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| 500 |
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|a Incluye índice
|
| 504 |
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|a Incluye referencias bibliográficas
|
| 505 |
2 |
|
|a ¿Por qué el servicio al cliente hoy? -- Diseñar la organización para el cliente -- Talento humano -- Los procesos en organizaciones enfocadas en el servicio -- Marketing -- Liderazgo
|
| 650 |
1 |
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|a Servicio al cliente
|2 Armarc
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| 650 |
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|a Consumidores
|2 Armarc
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| 650 |
2 |
7 |
|a Mercadeo
|x Administración
|2 Armarc
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| 650 |
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|a Liderazgo
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|a Sánchez Paredes, Fernando
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