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|a Chon, Kye-Sung
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|a Atención al cliente en hostelería /
|c Kye- Sung (Kaye) Chon, Raymond T. Sparrowe.
|
| 260 |
|
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|a Madrid :
|b Thomson; Paraninfo,
|c 2001.
|
| 300 |
|
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|a 543 páginas :
|b ilustraciones ;
|c 24 cm.
|
| 500 |
|
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|a Incluye índice analítico y glosario.
|
| 505 |
2 |
|
|a El espíritu de la hospitalidad -- Viajes y turismo: socios de la hospitalidad -- Temas globales y hospitalidad -- Dinámica de la industria del alojamiento -- Desarrollo del hotel -- Explotación y funcionamiento del hotel -- Conceptos modernos del servicio de restaurante -- Artes culinarias y explotación de los servicios de comidas -- Las bebidas -- Únicamente negocios -- Las actividades de ocio y la hospitalidad -- Mirando al futuro -- Forjando el éxito. Incluye perfiles personales de: Conrad Hilton, Thomas Cook, Ellsworth Statler, Kemmons Wilson, Sarah Tomerlin Lee, Elaine G. Etess, Chef Louis, Auguste Escoffier, Dom Perignon, J. Willard "Bill" Marriott, Samuel Cunard, Morris Lasky y Curtis Carlson -- Perfiles empresariales de McDonald's, Parques temáticos Disney, Wendy's, Hoteles y centros de vacaciones Hyatt, Hoteles Four Seasons, Red Roof Inns, Howard Johnson's, Bodega de Rothschild, Hotel Loews Anatole, Compañia Grand Teton Lodge
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|a Restaurantes
|x Administración
|2 Armarc
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| 650 |
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|a Comercio turístico
|2 Armarc
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| 650 |
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7 |
|a Promoción del turismo
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|a Promoción de eventos especiales
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|a Sparrowe, Raymond T.
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