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|a Muñoz Machado, Andrés
|
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|a Logística y turismo /
|c Andrés Muñoz Machado.
|
| 260 |
|
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|a Madrid :
|b Ediciones Díaz de Santos,
|c ©2005.
|
| 300 |
|
|
|a 168 páginas :
|b ilustraciones ;
|c 22 cm.
|
| 500 |
|
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|a Incluye glosario
|
| 504 |
|
|
|a Incluye referencias biblioráficas
|
| 505 |
0 |
|
|a La logística: qué es y de qué problemas de gestión se ocupa? -- Las compras -- El almacén -- Qué son los códigos de barra -- Qué es una rotura de stock? -- Los procesos -- El valor añadido interno y externo. La cadena de valor -- Cómo agrupar las actividades para hacer procesos más eficientes: tiempos de ciclo, gráficos de Grant y diagramas Pert -- La disposición física de los aparatos -- El problema de las distancias a recorrer para llegar al destino -- Cómo conseguir la disposición que haga los recorridos mínimos? -- La capacidad -- Es posible alojar a todos o solo a algunos? -- La posición en el espacio -- Dónde ubicar las instalaciones? -- La posición físca de los aparatos -- Las infocomunicaciones -- Turismo y gestión de cadena de valor -- Los centros de atención telefónica (call centers) -- Sistemas de información turística, bases de datos, comunicaciones y turismo -- La calidad logística -- La calidad del servicio logíatico o turístico -- El aseguramiento de la calidad y la gestión de la calidad total. Los modelos de excelencia -- Los costes de calidad
|
| 650 |
1 |
7 |
|a Turismo
|2 Armarc
|
| 650 |
1 |
7 |
|a Distribución física de mercancías
|2 Armarc
|
| 650 |
2 |
7 |
|a Administración industrial
|2 Armarc
|
| 650 |
2 |
7 |
|a Almacenes
|2 Armarc
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| 650 |
2 |
7 |
|a Código de barras
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