Tips efectivos para el servicio al cliente /
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | Spanish English |
| Published: |
México :
Trillas,
c2012.
|
| Subjects: | |
| Notas Contenido: |
|
MARC
| LEADER | 00000nam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | 000068714 | ||
| 003 | CO-BoSNA | ||
| 005 | 20260107162932.0 | ||
| 008 | 140930t2012^^^^mx^^^^^gr^^^^^001^0^spa^d | ||
| 020 | |a 9786071713018 | ||
| 040 | |a CO-BoSNA |b spa | ||
| 041 | 1 | |a spa |h eng | |
| 082 | 0 | 4 | |a 658.812 |b S844t |2 22 |
| 100 | 1 | |a Stevens, Debra | |
| 245 | 1 | 0 | |a Tips efectivos para el servicio al cliente / |c Debra Stevens ; traducción de Myrna Leiva Gómez. |
| 260 | |a México : |b Trillas, |c c2012. | ||
| 300 | |a 160 páginas ; |c 24 cm. | ||
| 500 | |a Incluye índice analítico | ||
| 505 | 2 | |a Los clientes han cambiado -- Piedra angular de la excelencia del servicio al cliente -- Haga del servicio "virtual" un servicio de calidad al cliente -- Utilice la "escala emocional" para crear lealtad y confianza -- Momento de verdad -- Lea entre líneas, ¡el silencio nunca es oro! -- Cómo manejar cualquier tipo de queja -- Cómo decir no y conservar al cliente -- | |
| 534 | |a Brillant customer service | ||
| 650 | 1 | 7 | |a Servicio al cliente |2 Armarc |
| 650 | 2 | 7 | |a Calidad de los productos |2 Armarc |
| 650 | 2 | 7 | |a Ventas |2 Armarc |
| 650 | 2 | 7 | |a Consumidores |
| 700 | 1 | |a Leiva Gómez, Myrna |e traductor | |
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315052 |a 05067 |b 05067 |d 2014-09-30 |i 114385 |l 0 |o 658.812 S844t |p 056067011143 |r 2026-01-07 16:29:32 |t Ej. 1 |w 2026-01-07 |y BOOK |z Calle 51, No. 57-70, Torre Norte, Medellín | ||
| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315053 |a 05503 |b 05503 |d 2019-04-26 |i 90307 |l 0 |o 658.812 S844t |p 059503005606 |r 2026-01-07 16:29:32 |t Ej. 1 |w 2026-01-07 |y BOOK |z Cra 48 No. 49-62, Sede Comercio (Rionegro - Antioquia) | ||
| 952 | |0 0 |1 0 |4 11 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315054 |a 08103 |b 08103 |d 2017-11-10 |i 57477 |l 0 |o 658.812 S844t |p 089103000456 |r 2026-01-07 16:29:32 |t Ej. 1 |w 2026-01-07 |y BOOK |z Calle 9 No. 19-120, Sabanalarga | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315055 |a 08103 |b 08103 |d 2025-08-12 |l 0 |o 658.812 S844t |p 089103001580 |r 2026-01-07 16:29:32 |t Ej. 2 |w 2026-01-07 |y BOOK |z Calle 9 No. 19-120, Sabanalarga | ||
| 952 | |0 0 |1 0 |4 11 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315056 |a 11404 |b 11404 |d 2019-04-26 |i 90498 |l 0 |o 658.812 S844t |p 119404003922 |r 2026-01-07 16:29:32 |t Ej. 2 |w 2026-01-07 |y BOOK |z Av. Caracas No. 13-65, Bogotá | ||
| 952 | |0 0 |1 0 |4 11 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315057 |a 11404 |b 11404 |d 2015-01-20 |l 0 |o 658.812 S844t |p 119404001701 |r 2026-01-07 16:29:32 |t Ej. 1 |w 2026-01-07 |y BOOK |z Av. Caracas No. 13-80, Bogotá | ||
| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315058 |a 17516 |b 17516 |d 2019-09-23 |i 98622 |l 0 |o 658.812 S844t |p 179516000299 |r 2026-01-07 16:29:32 |t Ej. 3 |w 2026-01-07 |y BOOK |z Cra. 5 vía La Dorada | ||
| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315059 |a 17516 |b 17516 |d 2019-09-23 |i 98622 |l 0 |o 658.812 S844t |p 179516000301 |r 2026-01-07 16:29:32 |t Ej. 1 |w 2026-01-07 |y BOOK |z Cra. 5 vía La Dorada | ||
| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315060 |a 17516 |b 17516 |d 2019-09-23 |i 98622 |l 0 |o 658.812 S844t |p 179516000305 |r 2026-01-07 16:29:32 |t Ej. 2 |w 2026-01-07 |y BOOK |z Cra. 5 vía La Dorada | ||
| 952 | |0 0 |1 0 |4 11 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315061 |a 23523 |b 23523 |d 2016-11-03 |i 22992 |l 0 |o 658.812 S844t |p 952310001915 |r 2026-01-07 16:29:32 |t Ej. 1 |w 2026-01-07 |y BOOK |z Cll. 24 -27 AV. Circunvalar, Montería | ||
| 952 | |0 0 |1 0 |4 11 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315062 |a 23524 |b 23524 |d 2016-10-24 |i 22992 |l 0 |o 658.812 S844t |p 952310001817 |r 2026-01-07 16:29:32 |t Ej. 1 |w 2026-01-07 |y BOOK |z Cll. 24 - 27 Av. Circunvalar, Montería | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315063 |a 47529 |b 47529 |d 2016-04-21 |i 124160 |l 0 |o 658.812 S844t |p 479529003205 |r 2026-01-07 16:29:32 |t Ej. 1 |w 2026-01-07 |y BOOK |z Av. Ferrocarril No. 27-97, Santa Marta | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315064 |a 63538 |b 63538 |d 2016-06-24 |i 12694 |l 0 |o 658.812 S844t |p 635380004649 |r 2026-01-07 16:29:32 |t Ej. 1 |w 2026-01-07 |y BOOK |z Cra. 18 No. 7-56, Armenia Q. | ||
| 952 | |0 0 |1 0 |4 11 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315065 |a 66067 |b 66067 |d 2016-06-14 |i 11838 |l 0 |o 658.812 S844t |p 666067000815 |r 2026-01-07 16:29:32 |t Ej. 1 |w 2026-01-07 |y BOOK |z Cra, 8 N° 26-79 Pereira | ||
| 952 | |0 0 |1 0 |4 11 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315066 |a 68540 |b 68540 |d 2016-11-17 |i 28100 |l 0 |o 658.812 S844t |p 689540002484 |r 2026-01-07 16:29:32 |t Ej. 1 |w 2026-01-07 |y BOOK |z Cra. 28 No. 56-10, Barrio Galán, Barrancabermeja | ||
| 952 | |0 0 |1 0 |4 11 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315067 |a 68540 |b 68540 |d 2016-11-17 |i 28100 |l 0 |o 658.812 S844t |p 689540002485 |r 2026-01-07 16:29:32 |t Ej. 2 |w 2026-01-07 |y BOOK |z Cra. 28 No. 56-10, Barrio Galán, Barrancabermeja | ||
| 952 | |0 0 |1 0 |4 11 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315068 |a 68540 |b 68540 |d 2016-11-17 |i 28100 |l 0 |o 658.812 S844t |p 689540002486 |r 2026-01-07 16:29:32 |t Ej. 3 |w 2026-01-07 |y BOOK |z Cra. 28 No. 56-10, Barrio Galán, Barrancabermeja | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315069 |a 68541 |b 68541 |d 2016-04-27 |i 8720 |l 0 |o 658.812 S844t |p 689541000594 |r 2026-01-07 16:29:32 |t Ej. 1 |w 2026-01-07 |y BOOK |z Calle 22 No. 9-82, San Gil | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315070 |a 70542 |b 70542 |d 2015-03-16 |l 0 |o 658.812 S844t |p 709542001058 |r 2026-01-07 16:29:32 |t Ej. 1 |w 2026-01-07 |y BOOK |z Calle 25B N° 31 260 Av. Mariscal Sucre, Sincelejo | ||
| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315071 |a 99531 |b 99531 |d 2018-07-23 |i 71865 |l 0 |o 658.812 S844t |p 999531000846 |r 2026-01-07 16:29:32 |t Ej. 2 |w 2026-01-07 |y BOOK |z Cra. 10 No. 15 -71, Puerto Carreño | ||
| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315072 |a 99531 |b 99531 |d 2018-07-23 |i 71865 |l 0 |o 658.812 S844t |p 999531000847 |r 2026-01-07 16:29:32 |t Ej. 3 |w 2026-01-07 |y BOOK |z Cra. 10 No. 15 -71, Puerto Carreño | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_S844T |7 0 |8 GENER |9 315073 |a 99531 |b 99531 |d 2016-11-29 |i 30817 |l 0 |o 658.812 S844t |p 999531000780 |r 2026-01-07 16:29:32 |t Ej. 1 |w 2026-01-07 |y BOOK |z Cra. 10 N°15-71 barrio la primavera | ||
| 999 | |c 64708 |d 64708 | ||
| 942 | |6 658_812000000000000__S844T | ||