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|c Esperanza Porras Aguirre; Efraín Serna Caldas.
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|a Desarrollo evolutivo del concepto de calidad -- Aproximación al concepto de calidad -- Calidad total. Gestión de calidad total -- Evaluación de los sistemas de gestión de calidad -- Estudios sobre la calidad de la educación. Factores que inciden en la calidad educativa -- Marco legal de la calidad educativa en Colombia para la educación preescolar, básica y media -- Implementación del Sistema de Gestión de Calidad (SGC) en los colegios públicos de Colombia
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