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|a Agudelo Tobón, Luis Fernando
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|a Evolución de la gestión por procesos /
|c Luis Fernando Agudelo Tobón.
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|a Medellin :
|b Instituto Colombiano de Normas Técnicas y Certificación ICONTEC,
|c ©2012.
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| 300 |
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|a 304 páginas :
|b ilustraciones ;
|c 26 cm.
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|a Incluye taller práctico y solución al mismo
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|a Bibliografía: páginas 255-260
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|a Técnicas para el diseño e implementación de procesos en las organizaciones -- Gestión por procesos o BPM -- Identificación y diseño de procesos -- Transformación de la organización. La organización horizontal -- Rediseño de procesos. El mejoramiento continuo -- Oír la voz del cliente -- Reingeniería -- Transferir conocimiento -- Métodos de control y seguimiento -- Indicadores de gestión -- Asignación de recursos a los procesos -- Optimización de procesos -- Evolución de los procesos -- Subcontratar procesos -- TIC's como apoyo a los procesos -- Centros de servicios compartidos
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|a Control de calidad
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|a Normas ISO serie 9000
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|a Planificación estratégica
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