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|a El nuevo entorno competitivo y la calidad -- Origen y desarrollo de los costes relacionados con la calidad -- Definiciones y categorías -- Organización del sistema de costes relacionados con la calidad -- Análisis y gestión de los costes de calidad -- Aplicación al sector sanitario -- Casos prácticos: mejora calidad y reducción de costes -- Conclusiones primera parte -- Innovación en gestión: la apuesta por la calidad -- Herramientas fundamentales de lean healthcare -- Caso práctico: la experiencia del Consorcio sanitario integral (CSI) -- Detalle de algunos procesos.
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