Gestión por procesos /
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | Spanish |
| Published: |
Bogotá :
Alfaomega Grupo Editor,
2012.
Esic Editorial, |
| Edition: | Quinta edición revisada y actualizada |
| Subjects: | |
| Notas Contenido: |
|
MARC
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| 100 | 1 | |a Pérez Fernández de Velasco, José Antonio | |
| 245 | 1 | 0 | |a Gestión por procesos / |c José Antonio Pérez Fernández de Velasco. |
| 250 | |a Quinta edición revisada y actualizada | ||
| 260 | |a Bogotá : |b Alfaomega Grupo Editor, |b Esic Editorial, |c 2012. | ||
| 300 | |a 310 páginas : |b ilustraciones ; |c 23 cm. | ||
| 504 | |a Incluye referencias bibliográficas y glosario de terminos | ||
| 505 | 0 | |a De dónde venimos, dónde estamos y hacia dónde vamos -- Qué es un proceso: límites, elementos y factores -- Procesos y procedimientos: herramientas de normalización -- El mapa de procesos -- Qué es gestión y cómo se gestiona un proceso -- Medir para gestionar -- Medición y seguimiento -- Herramientas para la medición y el seguimiento de los procesos -- Los referenciales de calidad y excelencia -- Identificación y gestión de los procesos clave -- La organización por procesos | |
| 650 | 1 | 7 | |a Calidad total en administración |2 LEMB |
| 650 | 2 | 7 | |a Norma ISO 9001 |2 Armarc |
| 650 | 2 | 7 | |a Aseguramiento de la calidad |2 LEMB |
| 650 | 2 | 7 | |a Calidad total |2 Armarc |
| 650 | 2 | 7 | |a Administración de empresas |2 Armarc |
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