Gestión de la calidad : satisfacción del cliente. Directrices para los códigos de conducta de las organizaciones Quality management : costumer satisfaction. Guidelines for codes of conduct for organizations /
Saved in:
| Corporate Author: | |
|---|---|
| Format: | Book |
| Language: |
Spanish English |
| Published: |
Bogotá :
2008.
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| Subjects: | |
| Notas Contenido: |
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MARC
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| 041 | 1 | |a spa |h eng | |
| 082 | 0 | 4 | |a 658.8120218 |b I597g |2 23 |
| 084 | |a 03.120.10 |2 ics | ||
| 110 | 2 | |a Instituto Colombiano de Normas Técnicas y Certificación | |
| 243 | 1 | 0 | |a Normas técnicas |
| 245 | 1 | 0 | |a Gestión de la calidad : satisfacción del cliente. Directrices para los códigos de conducta de las organizaciones |b Quality management : costumer satisfaction. Guidelines for codes of conduct for organizations / |c Icontec. |
| 246 | 3 | 7 | |a NTC-ISO 10001 |
| 246 | 3 | 1 | |a Quality management : |b costumer satisfaction. Guidelines for codes of conduct for organizations |
| 264 | 1 | |a Bogotá : |b Icontec, |c 2008. | |
| 300 | |a 19 páginas : |b diagramas ; |c 30 cm. | ||
| 336 | |a texto |2 rdacontent | ||
| 337 | |a sin mediación |2 rdamedia | ||
| 338 | |a volumen |2 rdacarrier | ||
| 500 | |a Esta norma es idéntica (IDT) por traducción de la norma ISO 10001:2007 | ||
| 504 | |a Incluye referencias bibliográficas | ||
| 505 | 2 | |a Objeto y campo de aplicación -- Referencias normativas -- Términos y definiciones -- Principios de orientación -- Marco de referencia del código -- Planificación, diseño y desarrollo -- Implementación -- Mantenimiento y mejora. | |
| 530 | |a Versión electrónica disponible en línea a través de la base de datos Icontec | ||
| 534 | |p Título original: |t Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations | ||
| 650 | 1 | 7 | |a Servicio al cliente |v Normas técnicas |2 Armarc |
| 650 | 2 | 7 | |a Control de calidad |v Normas técnicas |2 Armarc |
| 650 | 2 | 7 | |a Etiqueta en los negocios |v Normas técnicas |z Colombia |2 LEMB |
| 650 | 2 | 7 | |a Satisfacción del consumidor |v Normas técnicas |2 Armarc |
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