Bibliographic Details
| Main Author: |
Woods, Robert H. |
| Other Authors: |
King Z., Judy,
Glazer, George
(Editor),
Purvis, Jim
(Editor) |
| Format: |
Book
|
| Language: |
English |
| Published: |
Lansing, Michigan [USA] :
Educational Institute of the American Hotel and Motel Association,
©1996.
|
| Series: |
Educational Institute Courses
|
| Subjects: |
|
| Notas Contenido: |
- The changing nature of leadership and management
- The quest for quality
- The Malcolm Baldrige National Quality Award and the Ritz-Carlton
- Quality service
- Continuous imprivement: process and tools
- Power and empowerment
- Comunication skills
- Goal-setting, ciaching and conflict-management skills
- High-preformance teams
- The challenge of diversity
- Managing organizational change
- Strategic career planning
- The Educational Institute board and trustees
|
