Managing for quality in the hospitality industry /

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Bibliographic Details
Main Author:	Woods, Robert H.
Other Authors:	King Z., Judy, Glazer, George (Editor), Purvis, Jim (Editor)
Format:	Book
Language:	English
Published:	Lansing, Michigan [USA] : Educational Institute of the American Hotel and Motel Association, ©1996.
Series:	Educational Institute Courses
Subjects:	Administración hotelera Liderazgo Solución de conflictos Cambio organizacional
Notas Contenido:	The changing nature of leadership and management The quest for quality The Malcolm Baldrige National Quality Award and the Ritz-Carlton Quality service Continuous imprivement: process and tools Power and empowerment Comunication skills Goal-setting, ciaching and conflict-management skills High-preformance teams The challenge of diversity Managing organizational change Strategic career planning The Educational Institute board and trustees

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