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|2 ics
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|a Instituto Colombiano de Normas Técnicas y Certificación (Icontec)
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|a Gestión de la calidad :
|b satisfacción del cliente : directrices para los códigos de conducta de las organizaciones /
|c ICONTEC.
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|a NTC - ISO 10001
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|a Quality management
|b customer satisfaction : guidelines for codes of conduct for organizations
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|a Bogotá :
|b ICONTEC,
|c ©2012.
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|a 19 páginas ;
|c 30 cm.
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|a Incluye referencias bibliográficas
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|a Referencias normativas -- Términos y definiciones -- Principios de orientación -- Marco de referencia del código -- Planificación, diseño y desarrollo -- Implementación -- Mantenimiento y mejora
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