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|a Díaz Ruiz, Carlos Alberto
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|a Administración de sistemas de gestión basada en principios.
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|a Bogotá :
|b Instituto Colombiano de Normas Técnicas y Certificación, ICONTEC,
|c 2013.
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|a Administrar sistemas de gestión: cuestión de principios -- Enfoque al cliente y otros grupos de interés -- El liderazgo y el compromiso de la alta direccion marcan la diferencia -- Cómo se ve la participación del personal en los procesos de cambio -- El sistema de gestión cohesiona -- Los procesos dinamizan y organizan la gestión -- Llega el momento de tomar decisiones -- La mejora es continua -- Los proveedores: los primeros aliados para una gestión socialmente responsable -- La gestión estratégica y los sistemas de gestión.
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