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|a Sistema de gestión de calidad (ISO 9001:2015) /
|c José Manuel Cortés.
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|a primera edición
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|a Bogotá :
|b Ediciones de la U,
|c ©2017.
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|a 267 páginas. ;
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|a Introducción a la calidad y los sistemas de Gestión de la calidad -- Introducción a las normas ISO -- Sistemas de Gestión de calidad: Norma UNE-EN-ISO 9001:2015 -- Información documentada de los Sistemas de Gestión de la calidad -- productos y servicios sumistrados exactamente -- Gestión de la calidad en la promoción y prestación de servicios -- calidad en los servicios al cliente -- Normalización, acreditación y certificación.
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|2 Armarc
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|a Normas ISO serie 9000
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