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|a Acosta Vera, José María
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|a Negociar :
|b cómo satisfacer a ambas partes /
|c José Maria Acosta Vera.
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|a Negociar -- El conflicto -- La negociación: arte o técnica -- Cuándo no es conveniente negociar Habilidades del negociador -- Tipos y estilos de negociación -- Etapas de la negociación -- Negociación en equipo -- El lugar y la agenda -- Tácticas de negociación -- Técnicas de negociación -- Errores que hay que evitar para negociar con éxito -- Conciliación, medición, arbitraje y laudo -- Casos prácticos.
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