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|a Prieto Herrera, Jorge Eliécer
|e autor
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| 245 |
1 |
0 |
|a Gerencia del servicio :
|b la clave para ganar todos /
|c Jorge Eliecer Prieto Herrera.
|
| 250 |
|
|
|a Cuarta edición
|
| 264 |
|
1 |
|a Bogotá :
|b Ecoe Ediciones,
|c 2018.
|
| 300 |
|
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|a xvi, 168 páginas :
|b diagramas ;
|c 24 cm.
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| 336 |
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|a texto
|2 rdacontent
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|a sin mediación
|2 rdamedia
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| 338 |
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|a volumen
|2 rdacarrier
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| 490 |
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|a Ciencias empresariales. Mercadeo y ventas
|
| 504 |
|
|
|a Incluye referencias bibliográficas
|
| 505 |
0 |
|
|a La evolución del servicio -- La filosofía del servicio -- La gerencia del servicio -- La calidad en el servicio -- El valor agregado en el servicio
|
| 650 |
1 |
7 |
|a Servicio al cliente
|2 Armarc
|
| 650 |
2 |
7 |
|a Relaciones con los clientes
|2 Armarc
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| 650 |
2 |
7 |
|a Mercadeo de servicios
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