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The changes that are taking place in the health care sector companies lead to a permanent competition for market share, therefore, their managers and staff begin to discover in Customer Service an important element that provides competitive advantage to companies. Under the guidelines of the nationa...

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Bibliographic Details
Main Author:	Parra Rodríguez, Carlos Enrique
Format:	Article
Online Access:	https://revistas.sena.edu.co/index.php/finn/article/view/1492

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