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Do you actually need an LLM? Rethinking language models for customer reviews analysis.

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Title: Do you actually need an LLM? Rethinking language models for customer reviews analysis.
Authors: Xiao, Yang1, xiao.yang3@northeastern.edu, Li, Yunke1, li.yunke@northeastern.edu, Chen, Shaoyujie1, chen.shaoy@northeastern.edu, Barker, Hayden2, habarker@deloitte.ca, Rad, Ryan1, r.rad@northeastern.edu
Source: Artificial Intelligence Review; Oct2025, Vol. 58 Issue 10, p1-20, 20p
Database: Applied Science & Technology Source
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  Data: <searchLink fieldCode="JN" term="%22Artificial+Intelligence+Review%22">Artificial Intelligence Review</searchLink>; Oct2025, Vol. 58 Issue 10, p1-20, 20p
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=aci&AN=187248290
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        Value: 10.1007/s10462-025-11308-5
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              Text: Oct2025
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