Customer emotion detection and analytics in hotel and tourism services using multi-label classificational models based on ensemble learning.
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| Title: | Customer emotion detection and analytics in hotel and tourism services using multi-label classificational models based on ensemble learning. |
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| Authors: | Nguyen, Van-Ho1,2, honv@uel.edu.vn, Nguyen, Nghia1,2, nghian21406c@st.uel.edu.vn, Nguyen, Thuy-Hien1,2, hienntt21406c@st.uel.edu.vn, Nguyen, Yen-Nhi1,2, nhinty21406c@st.uel.edu.vn, Dinh, Mai-Thu1,2, thudm22411c@st.uel.edu.vn, Doan, Dung1,2, dungdtk214022c@st.uel.edu.vn |
| Source: | Annals of Operations Research; Oct2025, Vol. 353 Issue 2, p575-605, 31p |
| Database: | Applied Science & Technology Source |
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| ISSN: | 02545330 |
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| DOI: | 10.1007/s10479-024-06434-2 |
