When Does an AI Outperform a Human in Service Recovery? A Comparison Between Two Compensation Strategies.
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| Title: | When Does an AI Outperform a Human in Service Recovery? A Comparison Between Two Compensation Strategies. |
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| Authors: | Yao, Tang1,2, Xue, Hanyue1, Xiao, Weiqun3, djkxwq@126.com, Qiu, Qi4 |
| Source: | International Journal of Human-Computer Interaction; Dec2025, Vol. 41 Issue 23, p14643-14656, 14p |
| Database: | Applied Science & Technology Source |
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| ISSN: | 10447318 |
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| DOI: | 10.1080/10447318.2025.2486434 |
