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When Does an AI Outperform a Human in Service Recovery? A Comparison Between Two Compensation Strategies.

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Title: When Does an AI Outperform a Human in Service Recovery? A Comparison Between Two Compensation Strategies.
Authors: Yao, Tang1,2, Xue, Hanyue1, Xiao, Weiqun3, djkxwq@126.com, Qiu, Qi4
Source: International Journal of Human-Computer Interaction; Dec2025, Vol. 41 Issue 23, p14643-14656, 14p
Database: Applied Science & Technology Source
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  Data: When Does an AI Outperform a Human in Service Recovery? A Comparison Between Two Compensation Strategies.
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      – Type: doi
        Value: 10.1080/10447318.2025.2486434
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      – Code: eng
        Text: English
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        StartPage: 14643
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      – TitleFull: When Does an AI Outperform a Human in Service Recovery? A Comparison Between Two Compensation Strategies.
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              Text: Dec2025
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