"High-Tech" and "High-Touch": Complementary Effects of Logistics Service Quality Orientations on Consumer Satisfaction in Omni-Channel Retailing.
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| Title: | "High-Tech" and "High-Touch": Complementary Effects of Logistics Service Quality Orientations on Consumer Satisfaction in Omni-Channel Retailing. |
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| Authors: | Xie, Diancen1, Xie, Jiahui1,2, Cai, Lanhui2,3, Lai, Po-Lin1,3, Wang, Xueqin2,3, xueqinwang@cau.ac.kr |
| Source: | Journal of Theoretical & Applied Electronic Commerce Research; Dec2025, Vol. 20 Issue 4, p299, 21p |
| Database: | Applied Science & Technology Source |
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| ISSN: | 07181876 |
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| DOI: | 10.3390/jtaer20040299 |