"High-Tech" and "High-Touch": Complementary Effects of Logistics Service Quality Orientations on Consumer Satisfaction in Omni-Channel Retailing.

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Bibliographic Details
Title: "High-Tech" and "High-Touch": Complementary Effects of Logistics Service Quality Orientations on Consumer Satisfaction in Omni-Channel Retailing.
Authors: Xie, Diancen1, Xie, Jiahui1,2, Cai, Lanhui2,3, Lai, Po-Lin1,3, Wang, Xueqin2,3, xueqinwang@cau.ac.kr
Source: Journal of Theoretical & Applied Electronic Commerce Research; Dec2025, Vol. 20 Issue 4, p299, 21p
Database: Applied Science & Technology Source
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ISSN:07181876
DOI:10.3390/jtaer20040299