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"High-Tech" and "High-Touch": Complementary Effects of Logistics Service Quality Orientations on Consumer Satisfaction in Omni-Channel Retailing.

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Title: "High-Tech" and "High-Touch": Complementary Effects of Logistics Service Quality Orientations on Consumer Satisfaction in Omni-Channel Retailing.
Authors: Xie, Diancen1, Xie, Jiahui1,2, Cai, Lanhui2,3, Lai, Po-Lin1,3, Wang, Xueqin2,3, xueqinwang@cau.ac.kr
Source: Journal of Theoretical & Applied Electronic Commerce Research; Dec2025, Vol. 20 Issue 4, p299, 21p
Database: Applied Science & Technology Source
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PubType: Academic Journal
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  Data: "High-Tech" and "High-Touch": Complementary Effects of Logistics Service Quality Orientations on Consumer Satisfaction in Omni-Channel Retailing.
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Theoretical+%26+Applied+Electronic+Commerce+Research%22">Journal of Theoretical & Applied Electronic Commerce Research</searchLink>; Dec2025, Vol. 20 Issue 4, p299, 21p
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=aci&AN=190468945
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        Value: 10.3390/jtaer20040299
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      – Code: eng
        Text: English
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        PageCount: 21
        StartPage: 299
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            NameFull: Xie, Diancen
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              M: 12
              Text: Dec2025
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              Y: 2025
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