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Decoupled Dual-Stage Generation to Balance Factuality and Empathy in Customer-Support Dialogue Systems.

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Bibliographic Details
Title: Decoupled Dual-Stage Generation to Balance Factuality and Empathy in Customer-Support Dialogue Systems.
Authors: Kim, Serynn1, Choi, Hongseok2, hongking9@etri.re.kr, Huang, Jin-Xia1,2
Source: Applied Sciences (2076-3417); Apr2026, Vol. 16 Issue 7, p3123, 24p
Database: Applied Science & Technology Source
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ISSN:20763417
DOI:10.3390/app16073123