Decoupled Dual-Stage Generation to Balance Factuality and Empathy in Customer-Support Dialogue Systems.
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| Title: | Decoupled Dual-Stage Generation to Balance Factuality and Empathy in Customer-Support Dialogue Systems. |
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| Authors: | Kim, Serynn1, Choi, Hongseok2, hongking9@etri.re.kr, Huang, Jin-Xia1,2 |
| Source: | Applied Sciences (2076-3417); Apr2026, Vol. 16 Issue 7, p3123, 24p |
| Database: | Applied Science & Technology Source |
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