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OVERCOMING BREAKDOWNS IN CUSTOMER-CHATBOT INTERACTION: DESIGN AND IMPACT OF COLLABORATIVE REPAIR STRATEGIES.

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Bibliographic Details
Title: OVERCOMING BREAKDOWNS IN CUSTOMER-CHATBOT INTERACTION: DESIGN AND IMPACT OF COLLABORATIVE REPAIR STRATEGIES.
Authors: Gnewuch, Ulrich, ulrich.gnewuch@uni-passau.de, Reinkemeier, Fabian, fabian.reinkemeier@elaboratum.de
Source: MIS Quarterly; Jun2026, Vol. 50 Issue 2, p497-525, 29p, 4 Diagrams, 9 Charts
Database: Applied Science & Technology Source
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ISSN:02767783
DOI:10.25300/MISQ/2025/18742