APA (7th ed.) Citation

Gnewuch, U., & Reinkemeier, F. (2026). OVERCOMING BREAKDOWNS IN CUSTOMER-CHATBOT INTERACTION: DESIGN AND IMPACT OF COLLABORATIVE REPAIR STRATEGIES. MIS Quarterly, 50(2), 497. https://doi.org/10.25300/MISQ/2025/18742

Chicago Style (17th ed.) Citation

Gnewuch, Ulrich, and Fabian Reinkemeier. "OVERCOMING BREAKDOWNS IN CUSTOMER-CHATBOT INTERACTION: DESIGN AND IMPACT OF COLLABORATIVE REPAIR STRATEGIES." MIS Quarterly 50, no. 2 (2026): 497. https://doi.org/10.25300/MISQ/2025/18742.

MLA (9th ed.) Citation

Gnewuch, Ulrich, and Fabian Reinkemeier. "OVERCOMING BREAKDOWNS IN CUSTOMER-CHATBOT INTERACTION: DESIGN AND IMPACT OF COLLABORATIVE REPAIR STRATEGIES." MIS Quarterly, vol. 50, no. 2, 2026, p. 497, https://doi.org/10.25300/MISQ/2025/18742.