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OVERCOMING BREAKDOWNS IN CUSTOMER-CHATBOT INTERACTION: DESIGN AND IMPACT OF COLLABORATIVE REPAIR STRATEGIES.

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Title: OVERCOMING BREAKDOWNS IN CUSTOMER-CHATBOT INTERACTION: DESIGN AND IMPACT OF COLLABORATIVE REPAIR STRATEGIES.
Authors: Gnewuch, Ulrich, ulrich.gnewuch@uni-passau.de, Reinkemeier, Fabian, fabian.reinkemeier@elaboratum.de
Source: MIS Quarterly; Jun2026, Vol. 50 Issue 2, p497-525, 29p, 4 Diagrams, 9 Charts
Database: Applied Science & Technology Source
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  Data: <searchLink fieldCode="AU" term="%22Gnewuch%2C+Ulrich%22">Gnewuch, Ulrich</searchLink>, <i>ulrich.gnewuch@uni-passau.de</i><br /><searchLink fieldCode="AU" term="%22Reinkemeier%2C+Fabian%22">Reinkemeier, Fabian</searchLink>, <i>fabian.reinkemeier@elaboratum.de</i>
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  Data: <searchLink fieldCode="JN" term="%22MIS+Quarterly%22">MIS Quarterly</searchLink>; Jun2026, Vol. 50 Issue 2, p497-525, 29p, 4 Diagrams, 9 Charts
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        Value: 10.25300/MISQ/2025/18742
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      – Code: eng
        Text: English
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        PageCount: 29
        StartPage: 497
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      – TitleFull: OVERCOMING BREAKDOWNS IN CUSTOMER-CHATBOT INTERACTION: DESIGN AND IMPACT OF COLLABORATIVE REPAIR STRATEGIES.
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              Text: Jun2026
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              Y: 2026
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