OVERCOMING BREAKDOWNS IN CUSTOMER-CHATBOT INTERACTION: DESIGN AND IMPACT OF COLLABORATIVE REPAIR STRATEGIES.
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| Title: | OVERCOMING BREAKDOWNS IN CUSTOMER-CHATBOT INTERACTION: DESIGN AND IMPACT OF COLLABORATIVE REPAIR STRATEGIES. |
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| Authors: | Gnewuch, Ulrich, ulrich.gnewuch@uni-passau.de, Reinkemeier, Fabian, fabian.reinkemeier@elaboratum.de |
| Source: | MIS Quarterly; Jun2026, Vol. 50 Issue 2, p497-525, 29p, 4 Diagrams, 9 Charts |
| Database: | Applied Science & Technology Source |
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