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Soothing the Storm! Service Robots and the Art of Blending Reason With Emotion in Customer Service.

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Title: Soothing the Storm! Service Robots and the Art of Blending Reason With Emotion in Customer Service.
Authors: Zhang, Xuanwu1, Wang, Muzi1, Cao, Cong1, congcao@zjut.edu.cn
Source: International Journal of Human-Computer Interaction; Jun2026, Vol. 42 Issue 11, p7868-7892, 25p
Database: Applied Science & Technology Source
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  Availability: 0
Header DbId: aci
DbLabel: Applied Science & Technology Source
An: 194221777
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
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  Data: Soothing the Storm! Service Robots and the Art of Blending Reason With Emotion in Customer Service.
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  Data: <searchLink fieldCode="AU" term="%22Zhang%2C+Xuanwu%22">Zhang, Xuanwu</searchLink><relatesTo>1</relatesTo><br /><searchLink fieldCode="AU" term="%22Wang%2C+Muzi%22">Wang, Muzi</searchLink><relatesTo>1</relatesTo><br /><searchLink fieldCode="AU" term="%22Cao%2C+Cong%22">Cao, Cong</searchLink><relatesTo>1</relatesTo>, <i>congcao@zjut.edu.cn</i>
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  Data: <searchLink fieldCode="JN" term="%22International+Journal+of+Human-Computer+Interaction%22">International Journal of Human-Computer Interaction</searchLink>; Jun2026, Vol. 42 Issue 11, p7868-7892, 25p
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RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.1080/10447318.2025.2561763
    Languages:
      – Code: eng
        Text: English
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      Pagination:
        PageCount: 25
        StartPage: 7868
    Titles:
      – TitleFull: Soothing the Storm! Service Robots and the Art of Blending Reason With Emotion in Customer Service.
        Type: main
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            NameFull: Zhang, Xuanwu
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          Name:
            NameFull: Wang, Muzi
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            NameFull: Cao, Cong
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          Dates:
            – D: 01
              M: 06
              Text: Jun2026
              Type: published
              Y: 2026
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              Value: 42
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              Value: 11
          Titles:
            – TitleFull: International Journal of Human-Computer Interaction
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