A self-improving helpdesk service system using case-based reasoning techniques.
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| Title: | A self-improving helpdesk service system using case-based reasoning techniques. |
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| Authors: | Chang, Kai H., Raman, Pradeep, Carlisle, W. Homer |
| Source: | Computers in Industry; September 30 1996, Vol. 30, p113-125, 13p |
| Database: | Applied Science & Technology Source |
| ISSN: | 01663615 |
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| DOI: | 10.1016/0166-3615(96)00033-4 |
