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A self-improving helpdesk service system using case-based reasoning techniques.

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Bibliographic Details
Title: A self-improving helpdesk service system using case-based reasoning techniques.
Authors: Chang, Kai H., Raman, Pradeep, Carlisle, W. Homer
Source: Computers in Industry; September 30 1996, Vol. 30, p113-125, 13p
Database: Applied Science & Technology Source
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Header DbId: aci
DbLabel: Applied Science & Technology Source
An: 500360253
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
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        Value: 10.1016/0166-3615(96)00033-4
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        Text: English
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        PageCount: 13
        StartPage: 113
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              Text: September 30 1996
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              Y: 1996
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