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A self-improving helpdesk service system using case-based reasoning techniques.

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Bibliographic Details
Title: A self-improving helpdesk service system using case-based reasoning techniques.
Authors: Chang, Kai H., Raman, Pradeep, Carlisle, W. Homer
Source: Computers in Industry; September 30 1996, Vol. 30, p113-125, 13p
Database: Applied Science & Technology Source
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