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Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?

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Bibliographic Details
Title: Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?
Authors: Xiao, Li1 (AUTHOR), Kumar, V.2 (AUTHOR) vk@gsu.edu
Source: Journal of Service Research. Feb2021, Vol. 24 Issue 1, p9-29. 21p.
Database: Business Source Ultimate
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Description
ISSN:10946705
DOI:10.1177/1094670519878881