APA (7th ed.) Citation

Xiao, L., & Kumar, V. (2021). Robotics for Customer Service: A Useful Complement or an Ultimate Substitute? Journal of Service Research, 24(1), 9. https://doi.org/10.1177/1094670519878881

Chicago Style (17th ed.) Citation

Xiao, Li, and V. Kumar. "Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?" Journal of Service Research 24, no. 1 (2021): 9. https://doi.org/10.1177/1094670519878881.

MLA (9th ed.) Citation

Xiao, Li, and V. Kumar. "Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?" Journal of Service Research, vol. 24, no. 1, 2021, p. 9, https://doi.org/10.1177/1094670519878881.