A dynamic study of citizen satisfaction: replicating and extending Van Ryzin's "testing the expectancy disconfirmation model of citizen satisfaction with local government".
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| Title: | A dynamic study of citizen satisfaction: replicating and extending Van Ryzin's "testing the expectancy disconfirmation model of citizen satisfaction with local government". |
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| Authors: | Favero, Nathan1,2 (AUTHOR) favero@american.edu, Walker, Richard M.3 (AUTHOR), Zhang, Jiasheng4 (AUTHOR) |
| Source: | Public Management Review. Jun2025, Vol. 27 Issue 6, p1588-1606. 19p. |
| Database: | Business Source Ultimate |
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| ISSN: | 14719037 |
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| DOI: | 10.1080/14719037.2024.2304130 |
