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Why Are Customers Averse to Service Chatbots?

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Bibliographic Details
Title: Why Are Customers Averse to Service Chatbots?
Authors: Kagan, Evgeny1 (AUTHOR) ekagan@jhu.edu, Dada, Maqbool1 (AUTHOR) dada@jhu.edu, Hathaway, Brett2 (AUTHOR) brett_hathaway@byu.edu
Source: Manufacturing & Service Operations Management (M&SOM) (INFORMS). May2026, p1. 21p.
Database: Business Source Ultimate
Description
ISSN:15234614
DOI:10.1287/msom.2024.1141