APA (7th ed.) Citation

Kagan, E., Dada, M., & Hathaway, B. (2026). Why Are Customers Averse to Service Chatbots? Manufacturing & Service Operations Management (M&SOM) (INFORMS), 1. https://doi.org/10.1287/msom.2024.1141

Chicago Style (17th ed.) Citation

Kagan, Evgeny, Maqbool Dada, and Brett Hathaway. "Why Are Customers Averse to Service Chatbots?" Manufacturing & Service Operations Management (M&SOM) (INFORMS) 2026: 1. https://doi.org/10.1287/msom.2024.1141.

MLA (9th ed.) Citation

Kagan, Evgeny, et al. "Why Are Customers Averse to Service Chatbots?" Manufacturing & Service Operations Management (M&SOM) (INFORMS), 2026, p. 1, https://doi.org/10.1287/msom.2024.1141.